Shipping policy

Shipping Policy

Effective Date: October 31, 2026

Amaan Global, owned and operated by Ahmed Waseem, aims to process and deliver orders safely and within the estimated delivery timelines communicated during the ordering process.

1. Order Processing

Orders are generally processed within [NUMBER–NUMBER] working days after successful order confirmation and payment.

Orders placed on weekends, public holidays, during promotional campaigns, or during periods of unusually high order volume may require additional processing time.

Once your order has been dispatched, available tracking details may be shared through email, SMS, WhatsApp, or other available communication methods.

2. Delivery Time

Estimated delivery times may vary depending on the destination, product, courier service, and other circumstances.

Typical estimated delivery timelines are:

  • Major cities and metro locations: [NUMBER–NUMBER] working days.

  • Other cities and towns: [NUMBER–NUMBER] working days.

  • Remote locations: [NUMBER–NUMBER] working days or additional time depending on the destination and courier availability.

Delivery timelines generally begin from the date of dispatch unless otherwise stated.

The estimated delivery period is not a guaranteed delivery date.

3. Delays in Delivery

We make reasonable efforts to deliver orders within the estimated timeframe. However, delays may occur due to circumstances beyond our reasonable control, including:

  • Heavy rainfall or floods

  • Natural disasters

  • Severe weather conditions

  • Road or transportation disruptions

  • Government restrictions

  • Strikes or courier disruptions

  • Public holidays

  • High order volumes

  • Remote or difficult-to-service locations

  • Incorrect or incomplete delivery information

  • Other unforeseen circumstances

If an area is affected by natural disasters, severe weather, transportation disruptions, or other unforeseen events, delivery may be delayed until transportation and courier services resume.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any promotional offer providing free or discounted shipping will be subject to the terms and conditions of the applicable offer.

5. Delivery Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following details are correct:

  • Full name

  • Contact number

  • Complete delivery address

  • City and state

  • PIN code

  • Landmark, where applicable

Amaan Global will not be responsible for delivery delays or failed delivery attempts caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your delivery address after placing an order, please contact our customer support team as soon as possible. Address changes may not be possible once an order has been dispatched.

6. Order Tracking

Where tracking is available, customers may receive tracking details after their orders have been dispatched.

Customers can use the provided tracking information to check the status of their shipments.

Tracking updates may take some time to appear in the courier system after dispatch.

7. Failed Delivery Attempts

If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the courier cannot reach the recipient, the courier may make another delivery attempt according to its policies.

Customers may be contacted to coordinate delivery.

Additional delivery attempts, return shipping, or reshipping may be subject to applicable charges where permitted by law and disclosed to the customer.

8. Damaged Shipments

If your order arrives visibly damaged, please contact our customer support team promptly.

Where possible, retain the original packaging and take photographs of the damaged package and product to help us assess the issue.

Any replacement, refund, or other resolution will be handled in accordance with our applicable Return and Refund Policy and consumer protection requirements.

9. Undeliverable Shipments

An order may be considered undeliverable if the address is incomplete, the recipient cannot be contacted, delivery is repeatedly refused, or the courier cannot service the destination.

If a shipment is returned to us, we may contact the customer to determine the appropriate next steps.

Any refund, reshipping, or additional shipping charges will be handled in accordance with our applicable policies and applicable law.

10. Order Cancellation

Order cancellation requests must be submitted as soon as possible.

Cancellation may be possible before an order is processed or dispatched, subject to our applicable Cancellation Policy.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable Return and Refund Policy.

11. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact Amaan Global using the details below.

Business Name: Amaan Global
Owner / Legal Entity: Ahmed Waseem

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Business Address:
HBR Layout, Alpha Eden
Bangalore, Karnataka 560043
India

Customer Support Hours:

  • Days: 6 days a week

  • Hours: 11:00 AM–6:00 PM

  • Time Zone: Indian Standard Time (IST)

When contacting us about an existing order, please keep your order number ready so we can assist you more efficiently.

We aim to respond to customer inquiries as soon as reasonably possible during our customer support hours.